Shipping policy

Shipping Policy

Last updated: 10 September 2026

At Comfora, we are committed to getting your order to you safely and as quickly as possible. Please read the following information regarding our shipping and delivery process.

Order Processing

All orders are processed after your payment has been successfully received.

Orders are generally processed within 1–3 business days. Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

Please note that order processing time is separate from shipping and delivery time.

Shipping Times

Our estimated delivery time is:

Australia: 7–15 business days

US: 4-8 business days

Delivery times are estimates and are not guaranteed. While we do our best to ensure your order arrives within the estimated timeframe, delays may occasionally occur due to circumstances outside of our control, including shipping carrier delays, customs processing, public holidays, weather events or other unforeseen circumstances.

Please allow additional time during particularly busy periods such as major holidays and promotional periods.

Shipping Costs

Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.

From time to time, Comfora may offer free shipping promotions. Any applicable conditions will be displayed on our website or at checkout.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

Please note that tracking information may take several business days to become active or show movement after your order has been shipped.

If your tracking information has not updated immediately, please allow some time for the shipping carrier's system to update.

Incorrect or Incomplete Shipping Information

Please ensure that your shipping address is correct and complete when placing your order.

If you realise that you have entered an incorrect shipping address, please contact us as soon as possible at comforainsoles@gmail.com.

We will do our best to assist you; however, once an order has been processed or shipped, we may not be able to change the delivery address.

Comfora is not responsible for delays or additional costs resulting from an incorrect or incomplete address provided by the customer.

Delayed or Lost Orders

If your order has been significantly delayed or appears to have been lost in transit, please contact us at comforainsoles@gmail.com.

We will work with the relevant shipping carrier to investigate the issue and assist you in resolving it.

Please understand that delivery times can occasionally be affected by circumstances outside of Comfora's reasonable control.

Damaged or Incorrect Orders

Please inspect your order when you receive it.

If your item arrives damaged, defective or incorrect, please contact us as soon as possible at comforainsoles@gmail.com.

Please include your order number and photographs of the product and packaging where applicable. We will assess the issue and work with you to find an appropriate solution in accordance with our Returns & Refund Policy.

International Orders

For orders shipped outside Australia, delivery times may vary depending on the destination country and shipping carrier.

International customers may be responsible for any applicable customs duties, taxes, import charges or other fees imposed by their destination country.

These charges are outside of Comfora's control and, where applicable, are the responsibility of the customer.

Delivery Address

We currently ship orders to eligible destinations available at checkout.

If your country or location is not available at checkout, please contact us at comforainsoles@gmail.com and we will be happy to assist where possible.